Contact Us

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Shipping Info

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Shipping & Returns

Delivery

Please allow 2-3 business days for your order to be dispatched.
Please allow up to 7 days for dispatch during sale periods.

Please be aware that we will exert all reasonable efforts to have your order despatched as soon as possible once we receive your order. Please note that once we have despatched your order, the transit time from then onwards is outside of our control (domestic and international).

Postage is calculated at checkout based upon weight.
Orders within Australia are sent via Standard Post unless otherwise stated.
International orders are sent via Registered Post standard delivery.
You will be refunded if an item in your order is unavailable.

Returns

Return or exchange within 14 days of receiving your order.
Items must be in their original condition with tags and packaging intact.
No return on sale merchandise.

Please allow 7 days for your exchange or refund to be processed

Please post back to us at:
Scent of Byron “Returns”
19 Oakland Court
Byron Bay
NSW, 2481
AUSTRALIA

Return postage is at the customer’s expense.

Please include a note with your details and requirements.
If you have requested an exchange please include a self-addressed parcel.

If you have received an item incorrectly please contact us prior to returning
Only goods purchased online can be returned to us following the above procedure; in-store purchases from any of our stockists must be returned to the store.

For further information please contact us at info@scentofbyron.com.au .